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SBS provides comprehensive answers to all your outsourcing queries
We have listed some of the questions and concerns of your queries while you outsource. This FAQs will help you to get an overview about business process outsourcing (BPO) and back office services industry. In today's era, you should integrate core areas of your business in the most cost effective way. We have a prominent service portfolio to fulfill your specific requirements.

 

What is Outsourcing? What is Outsourcing?
As described in the Webster® dictionary, "Outsourcing: the practice of subcontracting manufacturing work to outside and especially foreign or nonunion companies". The development of any software, quite logically, falls within the terminology of the word 'manufacturing' & hence, when used for the software industry, the word 'outsourcing' means "offloading the development work to other companies".
Why do we need outsourcing? Why do we need outsourcing?
Arrow Due to the tremendous pace & sheer vastness of the IT industry, it is preferred by most of the companies to focus on their respective core competencies & manage a structured growth, rather than a haphazard one.

Arrow By opting to outsource the work which does not fall within your core competencies, you will still be able to retain the client (everybody knows how difficult it is to get one!) for any such work, without increasing the capital expenditure.

Arrow Additionally, since you tend to choose an expert for such jobs, the end client's satisfaction is almost always ensured & thus, in all probability, your client will also consider you as a preferred supplier of work / services & hence continued business.

Arrow By outsourcing some of the regular & routine work, you can drastically reduce your operating expenses, provided you have carefully chosen the outsourcing partner.

Undoubtedly, outsourcing is fast becoming a strategy for forward thinking managers. No longer just a means of reducing costs, it has become a tool for adding value to business, simultaneously enabling organizations to concentrate on their core business. Furthermore, it helps managers to re-engineer business processes and provide the necessary information to assist effective decision-making and ensure quality and cost control.
Who should outsource? Who should outsource?
Just about everybody: From entrepreneurs in the SOHO (small office home office) segment to small and medium enterprises (SME) to large businesses and empires with diversified interests and varied business processes. Every business benefits hugely through outsourcing and it has to be leveraged and used to the maximum to deliver competitive advantage to a company.
When should I outsource?
Arrow When you're losing focus on your core business because you're too busy handling operations

Arrow When you're facing a time, money and human resource crunch

Arrow When you have a mission-critical project that needs all your time and energy, plus specialized skills which aren't readily available

Arrow When you've got to be the first into the market to gain the edge
Is India a good destination to outsource to?
India has an enormous supply of qualified, technical, literate & English speaking workforce and the salary rates compare very favorably when compared to other developed / developing nations around the world. And hence, India is an obvious choice, more so for Information Technology (IT) & Information Technology Enabled Services (ITES) sectors and sectors where Human Resources is the key factor. In recent years India has emerged as one of the most favored destination for outsourcing because it provides the following sustainable advantages:

Arrow Large English speaking population

Arrow Talent arbitrage

Arrow Cost arbitrage
Why does it cost less in outsourcing to India?
The cost of living in India is much lower than most of the Western countries. The salaries are generally in the range of 20% to 30% of what they are in the Western countries. Even if we consider the capital expenditure at par, we are able to carry out your work at a much lower cost as our operating costs are much lower. This is one of the main advantages of having India as your outsourcing base.
Why Ahmedabad (Gujarat)?
Nasscom, in its recent survey, placed Ahmedabad as the most ideal city for BPO and ITES units in the country. The sheer quality of life that cities like Ahmedabad, Gandhinagar and Baroda can offer is a dream come true for even the top management at other places.

The cutthroat competition is still a distant call in Gujarat. The state actually churns out some 50,000 plus English-speaking Graduates - impressive credential by any standard. High availability and low attrition rate - the average Gujarati is deeply connected to his roots and very reticent to transplant in untested environment. Gujarat offers custom-made facilities including next-generation telecom infrastructure, office space in intelligent buildings as well as facilities management which enables outsourcing companies to set up efficient operations.

Gujarat’s advantages position it to become one of the key global hubs in this sector. Success as an outsourcing destination depends on the ability of locations to offer certain key advantages like access to talent, infrastructure and cost-effectiveness. Gujarat possesses these in ample measure. At the heart of the Gujarat’s concept is a commitment to offer relevant facilities to global companies to enable them to create an effective globally distributed delivery model.

Will outsourcing to SBS mean I lose control over my processes?
SBS considers itself to be a strategic extension of your organization's capacity. Hence, we work the way you work. Our relationships are characterized by our willingness to be flexible. We provide you with long-term visibility into every aspect of our relationship, which allows you to retain control over your outsourced processes.
How do I verify the Privacy and Integrity of my Customer Data is Protected?
SBS has, in place, a stringent policy to ensure privacy and confidentiality of data. Strong physical as well as network and electronic security measures ensure confidential data is not taken out of the site. We are also willing to adopt any additional measures suggested by our clients to make sure that we protect our client's data.

If you have any query regarding outsourcing and back office services industry, please mail us at info@sunbeltbusinesssolutions.com. We will get back to you within 2 working days.
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