At SBS, our comprehensive training programs support commitment to provide and project a professional image to our clients.
Our employees undergo frequent coaching sessions to reinforce and strengthen core skills acquired in the initial training sessions.
Training Objectives ::..
To impart our services knowledge specific
To help internalize delivery process
To standardize delivery quality
To impart documentation skills
To create an environment for continuous learning and skills up-gradation
Training Process ::..
Pre-training assessment ::..
Pre-training assessment is conducted by means of tests in the areas of written communication skills and grasp of their respective areas.
Employees clearing both levels are cleared for further training.
Domain specific training ::..
Domain specific training is conducted to give the employees a professional approach of process description and delivery criteria. They will have a training from their respective division managers about their duties and responsibilities. It applies to all the divisions throughout the company.
Post-training Assessment and Feedback ::..
Post training assessment will be based on a test that simulates a live environment and delivery. Employees are assessed on parameters such as accuracy of data, process compliance, documentation and written communication skills.
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